Frequently Asked Questions
1. Are all your tote bags handmade?
Yes! Every Karachi Tote is handcrafted by skilled artisans using salvaged and upcycled fabric. You might notice slight irregularities or stitching variations — these are marks of true handwork and make your tote genuinely one of one.
2. What materials are your totes made from?
We use a mix of rescued canvas, denim, cotton, vintage ajrak, curtain fabric, ralli quilts, and more — all sourced locally. Every tote is made with sustainability in mind and gives new life to pre-loved textiles.
3. Do your totes have lining or inner pockets?
Some styles — especially Ajrak and Ralli totes — come fully lined for added structure. Others are unlined for a softer, lighter carry. Product descriptions clearly state lining and design details.
4. How big are the totes?
Each tote is stitched by hand, so sizes vary slightly. We also offer Capacity and Max-Capacity versions with extra room. Exact dimensions are available on every product page.
5. How should I care for my tote?
Spot clean with a mild detergent and cold water. For sturdier pieces, gentle handwashing is okay. Avoid machine washing, bleach, or scrubbing on delicate areas like applique or vintage ralli panels.
Read our full Tote Care Guide →
Read our full Tote Care Guide →
6. What is your return & exchange policy?
We accept returns and exchanges within 7 days of delivery:
• Tote must be unused, with tags and packaging intact
• You may exchange for any other item of equal value
• To initiate, email support@karachitotecompany.com with your order number
• Tote must be unused, with tags and packaging intact
• You may exchange for any other item of equal value
• To initiate, email support@karachitotecompany.com with your order number
7. Do you ship internationally?
Currently, we ship across the USA. For international buyers, please email us — we’re happy to explore options for stockists or direct bulk shipments.
8. Why does my tote look slightly different than the photo?
Each tote is handmade using limited fabric scraps, which means no two are alike. Minor variations in print placement, stitching, or tones are part of the process — and the charm — of buying artisan-made goods.
9. Can I track my order?
Yes! Once shipped, you'll receive a tracking link via email. Orders within the US typically arrive in 4–7 business days.
10. Do you take custom or bulk orders?
Yes, we do! We're open to bulk orders, corporate gifting, and consignment partnerships with stores aligned with our values.
Email us at collaborate@karachitotecompany.com — we’d love to hear from you.
Email us at collaborate@karachitotecompany.com — we’d love to hear from you.